When ordering live insects in winter, when the air temperature is below 0 ° C, we add a heat pack to the orders so that the insects reach you as viable as possible. However, we would like to emphasize that in the cold season, due to the temperature factor, there is still a risk that insects may die during shipping. Insects are cold-blooded animals that cannot generate their own body heat and are directly dependent on the temperature of the environment, so in the cold season, freshly received insects may look lifeless. Upon receipt of the shipment, very carefully place the insects in a container for permanent storage and allow them to warm to room temperature. Usually, after 6-8 hours, insects return to a viable state. We recommend picking up the package at the terminal as soon as possible.

When ordering live insects in the summer, when the air temperature is above 25 ° C, so that the insects reach you alive and do not overheat, we can send the orders when the air temperature becomes cooler. However, we would like to emphasize that in hot weather, due to temperature factors, there is still a risk that insects may die during shipping, so we ask you to pick up orders as soon as possible after their delivery.