TERMS, DISTANCE CONTRACT, RIGHT OF WITHDRAWAL AND PRIVACY POLICY

These terms set out the procedure under which SIA RSB GROUP, through the online store www.spiderzone.lv, sells goods, accepts orders, arranges delivery, handles withdrawals, complaints and claims, and processes personal data.
By placing an order in the online store www.spiderzone.lv, the Buyer confirms that they have read and agree to these terms.

1. SELLER

Seller: SIA RSB GROUPRegistration number: 40203173921Legal address: Džohara Dudajeva gatve 2 - 29, Riga, LV-1084, LatviaOnline store: www.spiderzone.lvOfficial e-mail address: [email protected]: 24771717
All withdrawals, complaints, claims and requests related to an order, delivery, product quality or refunds must be submitted in writing to the Seller’s official e-mail address: [email protected].
Communication by phone, social media or private messages is used for operational communication. To ensure clear and verifiable communication, official requests must be submitted in writing to [email protected]. This clause does not limit the consumer’s statutory rights.

2. DEFINITIONS

Seller – SIA RSB GROUP, operating the online store www.spiderzone.lv.Buyer – a natural or legal person placing an order in the online store.Consumer – a natural person purchasing goods for purposes not related to their business or professional activity.Goods – any products offered in the online store, including inventory, equipment, accessories, feed, live feed, biologically sensitive goods, animals, reservation services or other goods.Biologically sensitive goods – goods whose quality, condition, safety or viability may be affected by temperature, humidity, transport duration, packaging, speed of receipt or the Buyer’s actions after receipt.Distance contract – a contract between the Seller and the Buyer concluded in the online store without the simultaneous physical presence of the parties.

3. GOODS AND PRODUCT INFORMATION

Images in the online store are for informational purposes only. The appearance, size, shade, packaging, batch or individual characteristics of the goods may differ from the images, provided that this does not affect the essential characteristics of the goods or their conformity with the description.
Biologically sensitive goods, live feed and animals may have natural differences in size, colour, activity, development stage or quantity within reasonable packaging and selection limits.
Before placing an order, the Buyer is responsible for reading the product description and any applicable requirements for use, keeping, feeding, care, temperature, humidity, receipt and safety.
The Seller may refuse or postpone fulfilment of an order if the goods are unavailable, fulfilment is impossible, the Buyer has provided incomplete or incorrect information, or fulfilment may conflict with applicable laws, animal welfare requirements, safe handover of the goods or other objective circumstances.

4. ORDERING AND PAYMENT

The Buyer places an order in the online store by selecting goods, providing the required information and confirming the order.
The Buyer is responsible for the accuracy of the provided data, including name, phone number, e-mail address, delivery address and other information required to fulfil the order.
Prices in the online store are shown in euros.
The order is processed after payment is received, unless the Seller and the Buyer have agreed otherwise in writing.
The invoice is prepared electronically and is valid without a signature.
The Seller may change prices, promotions and offers. Price changes do not affect already confirmed and paid orders, except in cases of obvious technical errors.

5. DELIVERY IN LATVIA

Standard delivery is currently provided within the territory of Latvia.
Delivery fee in Latvia: EUR 6.
If the goods are in stock, the delivery time is usually 3–6 business days after payment is received. If the goods are not in stock, require special preparation or are biologically sensitive goods, the delivery or handover time may be longer and the Buyer will be informed.
The Seller selects a delivery or handover method suitable for the specific goods, taking into account the type of goods, order contents, season, temperature, delivery duration, packaging possibilities, safe receipt and other objective circumstances.
Not all goods are available for all delivery methods. If the selected delivery method is not suitable for the specific goods, the Seller may offer another delivery or handover solution, postpone shipment or cancel the order and refund the Buyer.
The Seller may postpone shipment if weather conditions, temperature, public holidays, delivery service workload, technical disruptions or other circumstances may affect the quality, safety, preservation or receipt of the goods.
The Buyer must ensure timely receipt of the order. If the Buyer does not receive the order on time, provides incorrect receipt information, is unreachable or fails to follow receipt instructions, the Seller is not responsible for deterioration, loss of quality or loss of viability of the goods to the extent caused by the Buyer’s actions or inaction.

6. DELIVERY OUTSIDE LATVIA

Delivery outside Latvia is currently not provided as a standard service.
In individual cases, the Seller may assess the possibility of delivery outside Latvia if it is possible, safe and does not conflict with the laws of Latvia, the European Union, the destination country or practical delivery conditions.
The price, time and conditions for delivery outside Latvia are agreed individually before the order is confirmed. The delivery fee of EUR 6 shown in the online store applies only to delivery within Latvia.

7. BIOLOGICALLY SENSITIVE GOODS, LIVE FEED AND ANIMALS

Biologically sensitive goods, live feed and animals are special categories of goods whose condition may be affected by temperature, humidity, transport or handover duration, packaging, speed of receipt and the Buyer’s actions after receipt.
Such goods are prepared, packaged, handed over or shipped taking into account the nature of the specific goods and the possibility of reasonably safe receipt.
The Seller may set special receipt conditions for specific goods, such as fast collection, a pre-agreed handover time, seasonal delivery restrictions or other objectively necessary conditions.
The Seller does not guarantee delivery of biologically sensitive goods in all weather conditions, all seasons or by all delivery methods.
Reservation or purchase of a live animal does not guarantee immediate handover. The animal is handed over only when the Seller considers it suitable for handover, including being stable, feeding properly, having shed or having met other species-specific handover conditions.
The Seller may refuse to hand over an animal if there are reasonable doubts that the Buyer will be able to provide appropriate keeping, safety and welfare conditions for the animal.
The Buyer is responsible for complying with the keeping, feeding, temperature, humidity, welfare, safety, registration, CITES or other applicable requirements of the specific species, if such requirements apply to the specific goods or animal.

8. RECEIPT AND INSPECTION OF GOODS

Upon receiving the order, the Buyer must immediately inspect the packaging, external condition of the shipment and conformity of the goods with the order.
If the packaging is significantly damaged, the Buyer should, where possible, record the damage at the time of delivery and photograph it before opening the package.
If the goods are damaged, non-conforming or part of the order is missing, the Buyer must submit a complaint in writing to [email protected], stating the order number, description of the issue, date of receipt and attaching photo or video evidence.
For biologically sensitive goods, live feed or animals, complaints about the condition of the goods must be submitted immediately after receipt, preferably on the same day, as delayed complaints may make an objective assessment difficult.

9. RIGHT OF WITHDRAWAL

A Buyer who is a consumer has the right to withdraw from the distance contract within 14 days without giving any reason, except where the right of withdrawal does not apply under applicable laws.
The withdrawal period starts:- from the day the goods are received, if one item was ordered;- from the day the last item is received, if several items were ordered in one order and delivered separately;- from the day the last batch or part is received, if the goods are delivered in batches or parts;- from the day the contract is concluded, if a service contract has been concluded.
To exercise the right of withdrawal, the Buyer must send the Seller a clear and unambiguous written notice to [email protected].
The Buyer may use the withdrawal form provided at the end of these terms, but it is not mandatory if the Buyer submits another clear and unambiguous withdrawal notice.

10. CASES WHERE THE RIGHT OF WITHDRAWAL DOES NOT APPLY

The Buyer cannot exercise the right of withdrawal in cases provided by applicable laws, including where:1) the goods are liable to deteriorate or expire rapidly;2) the goods are made to the Buyer’s specifications or are clearly personalised;3) the Buyer has opened the packaging of goods that cannot be returned for health or hygiene reasons;4) the goods, due to their nature, are inseparably mixed with other items after delivery;5) a service has been fully performed with the Buyer’s prior express consent, where the law provides for the loss of the right of withdrawal.
Live feed, feeder insects and other biologically sensitive or perishable goods may not be returnable due to their nature, hygiene, welfare, biosecurity or preservation considerations. Each case is assessed individually in accordance with applicable laws and the type of the specific goods.
Return of live animals is possible only after prior written agreement with the Seller and only if it does not conflict with the animal’s health, safety, welfare and applicable laws.

11. RETURN OF GOODS AND REFUNDS

If the Buyer exercises the right of withdrawal, the goods must be sent or handed over to the Seller without undue delay and no later than 14 days from the day the Buyer notified the Seller of exercising the right of withdrawal.
Before returning the goods, the Buyer must agree on the return address and practical handover procedure by writing to [email protected].
The direct costs of returning the goods are borne by the Buyer, unless the Seller has stated otherwise in writing.
The Buyer is responsible for safely packaging the goods during return. If the goods are returned in unsuitable packaging and are damaged as a result, the Seller may assess the decrease in value of the goods.
If the Buyer lawfully exercises the right of withdrawal, the Seller refunds the payments received from the Buyer, including standard delivery costs, no later than 14 days from the day the Seller receives the Buyer’s withdrawal notice.
The Seller may withhold the refund until the goods are received back or until the Buyer provides proof of having sent the goods back, whichever occurs first.
The refund is made using the same payment method that the Buyer used for the initial transaction, unless the Buyer and the Seller have agreed otherwise in writing.
If the Buyer has chosen a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to refund the additional delivery costs.

12. NON-CONFORMING OR DAMAGED GOODS

If the Buyer believes that the received goods do not conform to the contract, are damaged or do not match the order, the Buyer must submit a complaint in writing to [email protected].
The complaint must include the Buyer’s name, order number, product name, description of the issue, date of receipt, photo or video evidence and the desired solution.
If the goods do not conform to the contract due to the Seller’s fault, the Buyer has the statutory rights to request an appropriate remedy.
The Seller is not responsible for damage caused by the Buyer’s improper use, storage, keeping, delayed receipt, unsuitable conditions or other actions or inaction of the Buyer.

13. COMPLAINTS AND DISPUTES

All complaints and claims must be submitted in writing to the Seller’s official e-mail address: [email protected].
The Seller reviews the complaint on its merits and replies within a reasonable time, taking into account the type of goods and the circumstances of the situation.
If the dispute cannot be resolved through negotiations, the Buyer who is a consumer may contact the Consumer Rights Protection Centre or use other dispute resolution methods provided by applicable laws.

14. PERSONAL DATA PROCESSING

The Seller processes the Buyer’s personal data to accept and fulfil orders, process payments, arrange delivery, provide customer service, comply with accounting requirements, handle complaints and send marketing communication where the Buyer has consented.
The processed data may include name, e-mail address, phone number, delivery address, payment information, order information, communication content and technical information about the use of the website if cookies or analytics tools are used.
The legal bases for personal data processing are the performance of a contract, compliance with legal obligations, the Seller’s legitimate interests and the Buyer’s consent where required.
The Seller may transfer personal data to service providers necessary for order fulfilment, such as payment, delivery, accounting, IT, hosting, e-mail and analytics service providers, as well as to public authorities in cases provided by law.
Personal data are stored for as long as necessary to achieve the specific purpose, perform the contract, comply with accounting requirements, protect legal claims or until consent is withdrawn where processing is based on consent.
The Buyer has the right to access their personal data, request correction, deletion, restriction of processing, object to processing, withdraw consent and lodge a complaint with the Data State Inspectorate.
Requests related to personal data processing must be sent to [email protected].

15. MARKETING AND COOKIES

The Seller sends marketing messages if the Buyer has consented or if applicable laws permit such communication with existing customers about similar goods or services.
The Buyer may unsubscribe from marketing messages at any time by using the unsubscribe option provided in the e-mail or by sending a request to [email protected].
The website may use cookies to ensure website functionality, improve user experience, analyse traffic and, where the Buyer has consented, provide marketing or advertising functions.
Necessary cookies are required for the website to function. Analytics and marketing cookies are used only where the Buyer has given the relevant consent, if such consent is required.

16. FORCE MAJEURE

The Seller is not liable for non-performance or delay if caused by force majeure, transport disruptions, delivery service disruptions, decisions of state or municipal authorities, emergencies, electricity, internet or other essential service disruptions.

17. AMENDMENTS TO THE TERMS

The Seller may amend these terms. Amendments enter into force after publication on www.spiderzone.lv, unless another effective date is specified.
The terms in force at the time of placing the order apply to the order, unless applicable laws provide otherwise.

18. APPLICABLE LAW

These terms are governed by the laws of the Republic of Latvia.
If any provision of these terms becomes invalid or is found to be non-compliant with applicable laws, this does not affect the validity of the remaining provisions.

19. WITHDRAWAL FORM

Addressee: SIA RSB GROUP, reg. No. 40203173921, Džohara Dudajeva gatve 2 - 29, Riga, LV-1084, Latvia
E-mail: [email protected]

I hereby notify that I wish to withdraw from the distance contract for the purchase of the following goods:

Product name:
Order number:
Order date:
Date of receipt:

Buyer’s name and surname:
Buyer’s address:
Buyer’s e-mail:
Buyer’s phone number:
Bank account for refund, if refund is not possible using the original payment method:
Date:
Signature, if submitted on paper: