The legislation of the Republic of Latvia stipulates that the owner of the online store must reserve the terms of delivery and return of goods, as well as the right of withdrawal. Such a reservation is called a distance contract (Cabinet of Ministers regulations).
The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.
Delivery and payment procedure
The buyer orders goods through the spiderzone.lv website, the type of goods to be ordered and delivery. Opportunity for the Buyer to pay for the goods used in the online store or by paying the invoice prepared by the Seller and sent to the Buyer by e-mail in accordance with the order. The invoice is prepared electronically and is valid without a signature.
The seller ensures the delivery of goods within 2-4 working days in the territory of Latvia if the goods on site are in stock and within 14 days if the goods are not in stock since payment for the goods has been received.
Orders in Riga are delivered by the Seller in coordination with the Buyer.
Orders outside Riga and the European Union are delivered by the Seller via courier services. Orders are assigned a tracking code, about which the Seller informs the Buyer.Delivery costs include order processing, packaging, as well as shipping costs.
Riga € 5
Outside Riga € 8
European Union € 13
The customer picks up himself € 0
If the order is completely / partially damaged and / or confiscated as a result of transportation outside Latvia, spiderzone.lv does not take any responsibility for the return of the order and transport costs. When placing an order outside the territory of Latvia, the Buyer assumes full responsibility for possible transportation and receiving risks.
Right of withdrawal
The Buyer has the right to refuse the Product or change the Product for an equivalent price of the Product, according to the prices indicated by the Seller at the time of the request to change the Product. The Buyer may request the Seller to return and / or exchange the Product within 14 calendar days from the moment of receipt of the Product by sending the Seller a letter of refusal. The Seller sends the withdrawal letter form to the Buyer by e-mail upon the Buyer's request.
The Buyer is obliged to return the goods to the Seller within 7 days after sending the letter of withdrawal. All expenses that will be incurred in connection with the return of the goods to the Seller shall be borne by the Buyer. The Seller shall return the money in full to the Buyer at the moment of returning the Product, in accordance with the method of purchase of the Product used by the Buyer.
The buyer cannot exercise the right of withdrawal if:
- the ordered goods cannot be returned according to their nature if they are damaged or used;
- the ordered goods are made directly to the Buyer by individual order;
- the buyer has opened the packaging of the audio or video recording or computer program.
Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer the right of withdrawal or withhold compensation in case of damage to the product, negligent handling of the product during use or non-compliance with the instructions, if the original packaging of the product is lost or its packaging is significantly damaged.
Purposes of personal data processing
In order to identify the Buyer as the buyer and the recipient of the goods, issue an invoice, ensure the delivery of the goods and fulfill other resulting obligations, the Seller processes the Buyer's name, telephone number, e-mail address, delivery address and billing information.
In order to send the Buyer transaction and administrative communication materials, such as orders placed or purchase confirmation, reminder of the incomplete purchase, or details of the delivery of the goods, the Seller processes the Buyer's name, e-mail and telephone number.
In order to provide answers to the Buyer's questions by filling in the communication section of the Seller's website, contact the Seller directly by phone or electronically, the Seller processes personal data voluntarily provided by the Buyer - name, surname, telephone number and e-mail address, as well as other information. The Buyer's personal data will only be used to contact the Buyer and answer the Buyer's questions, comments or suggestions.
In order to perform customer service quality control, to organize the fulfillment of service obligations and to ensure the ordering of goods by telephone, a telephone conversation may be recorded. Records of conversations are kept for a maximum of 3 months, unless requested by law enforcement authorities or criminal offenses have been identified.
In order to send promotional materials, discounts or other special offers based on the Buyer's interests, to which the Buyer has given his consent, the Seller processes the Buyer's name, e-mail address and telephone number. The Buyer may unsubscribe from receiving such messages at any time, using the automatic option to unsubscribe from them by e-mail, by calling the Seller's information phone number 24771717, or by sending a request to discontinue communication to the Seller's e-mail [email protected].
When the Buyer creates an order with the Seller, the Seller processes the following data:
- E-mail address;
- Delivery address of the goods purchased by the buyer;
- Phone number.
In order to participate in lotteries and competitions for goods and services, the Seller processes the Buyer's name, surname, e-mail and telephone number. By expressing a wish to participate in lotteries and competitions, the Buyer agrees to the processing of his personal data.
Incomplete purchase reminder
We would like to inform you that the Seller will send an informative e-mail within 72 hours from the moment when the Buyer has not paid for the purchase in the Seller's online store. This is necessary to make sure that the Buyer is not affected by technical problems at the time of purchase and to cancel the reservation of the product.
Time of storage of personal data
The Seller will store the Buyer's personal data for as long as necessary to achieve the said processing purposes, unless their longer storage is specified or permitted by applicable laws and regulations. If the data is processed on the basis of the Buyer's consent, then the data will be processed as long as the Buyer's consent is valid and has not been revoked.
Transfer of personal data
Upon request, the Seller may transfer the Buyer's personal data to state and law enforcement authorities in order to defend their legal interests, if necessary, by drawing up, submitting and defending legal claims.
Place of personal data processing
The Seller mainly processes the Buyer's personal data in the EU / EEA, and the Buyer's personal data is not sent or processed in a country outside the EU / EEA.
By entering the necessary information when placing an order, the Buyer confirms that he has read and agrees that the data provided by him is used so that the Seller can accept the Buyer's order and deliver goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail.